1. Requesting a refund
Refund requests should be sent to sales&billing@brainvoraos.com with the account email, transaction date, and available invoice or payment reference information.
2. Eligibility
Refund eligibility is reviewed under the purchase terms presented at checkout, any applicable order or enterprise agreement, and applicable law. Submitting a request does not itself guarantee approval.
3. Approved refunds
When a refund is approved, it should be returned through the original payment method where supported. Payment-provider and financial-institution processing times can vary.
4. Subscription cancellation
Canceling a recurring subscription is separate from requesting a refund. A cancellation should stop future renewal according to the applicable billing terms, but it does not automatically create a refund for prior charges.
5. Business and enterprise agreements
Small Business, Medium Business, and Enterprise purchases may also be governed by order forms, negotiated commercial terms, or other written agreements.
6. Billing contact
Billing and refund questions should be directed to sales&billing@brainvoraos.com.